Fees and Payments
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- Prices may vary by location across the UK.
- An initial service fee is required to cover your introductory session before activating your membership.
- We offer a 14-day money-back guarantee on the first monthly membership payment for new members. If you decide to cancel your membership within 14 days of activation and notify us in writing, we will refund your first monthly payment in full. This guarantee applies only to the initial membership payment and does not include any service fees for sessions already attended
- Your Membership begins immediately after activation through Stripe Payments, our secure third-party payment processor, and will renew automatically unless you cancel in writing.
- Your Membership Fees are non-refundable in cases of your absence, unsafe weather, or external factors outside our control.
- You must give at least 14 days' written notice by submitting a cancellation request form. The notice period starts from the date we receive the form.
- Outstanding payments, including any cancellation / termination fees, must be cleared within 7 days of being raised. Late invoices may be charged automatically.
- Your Membership may be suspended if payments are overdue by 14 days or more.
- It is your responsibility to ensure you remain up to date with membership fees, updating billing details when necessary.
- Even after the termination of your membership, you are required to settle any outstanding fees or balances owed to Calculated Performance Ltd. This includes, but is not limited to, overdue membership fees, service fees, or cancellation/termination charges.
- If payments cannot be collected automatically, we may pass any outstanding or overdue invoices to a small claims collection agency. Additional costs incurred during this process may be added to the outstanding balance.

Cancellation Policy
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- Cancellations must be made 36+ hours in advance to avoid being charged the full service fee.
- Cancellations within 36 hours of your session will incur a 100% cancellation fee, which may be collected automatically.
- Missed sessions without prior notice will be treated as no-shows and charged the full service fee.
- If we cancel a session, you will not be charged. Any pre-paid amount will be credited to your account.‍
- Our cancellation policy is designed to minimise no-shows and ensure the smooth operation of our services. It also allows us meet financial obligations related to pitch hire and coaching fees.

Miscellaneous Terms
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- The membership account holder must be at least 18 years old
- You confirm that, to the best of your knowledge, you are in good health and able to engage in physical activity. You agree to notify us of any health changes.
- For written notices, please email us at hello@calculatedperformance.co.uk or write to Calculated Performance, Merseyway Innovation Centre, Stockport, SK1 1PN.
- If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date.
- There may be occasions where we have to close all, or part of, our services of which you are a member. We will do our best to let you know of such closures in advance of them taking place, unless the problem is urgent or an emergency.
‍- We are a company registered in England and Wales. Our company registration number is 12681815. Our registered VAT number is 351 4285 12.