INTRODUCTION
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These terms and conditions explain your rights and responsibilities as a user of Calculated Performance. By using our services or participating in our sessions, you confirm that you have read, understood, and agree to these terms.

To make this document clear and easy to navigate, we’ve divided it into two parts:

‍Part A: Terms and conditions of membership (applies to all members).
‍Part B: Rules when present at a centre (applies to all members and their guests).

These terms and conditions apply at all times and override any verbal or written assurances from our team unless formally amended in writing.

PART A - TERMS AND CONDITIONS OF MEMBERSHIP
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‍You/Your: The lead member or account holder.
‍We/Us: Calculated Performance Ltd.
‍Your Centre: The Calculated Performance centre you attend.

‍Service Fee: The per-session fee payable at the centre.
‍Membership Fee: The recurring monthly fee paid via standing order.

‍Cancellation: A one-off change to your training schedule.
‍Termination: The permanent cessation of your membership.

FEES AND PAYMENTS
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- Prices may vary by location across the UK.
- An initial service fee is required to cover your introductory session before activating your membership.
- Your Membership begins immediately after activation through Stripe Payments, our secure third-party payment processor, and will renew automatically unless you cancel in writing.
- Your Membership Fees are non-refundable in cases of your absence, unsafe weather, or external factors outside our control.
- You must give at least 14 days' written notice by submitting a cancellation request form. The notice period starts from the date we receive the form.
- Outstanding payments, including any cancellation / termination fees, must be cleared within 7 days of being raised. Late invoices may be charged automatically.
- Your Membership may be suspended if payments are overdue by 14 days or more.
- It is your responsibility to ensure you remain up to date with membership fees, updating billing details when necessary.

CANCELLATION POLICY
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- In line with the government announcement on 21/02/22, no exceptions will be made to our cancellation policy regarding Covid-19.
- Cancellations must be made 36+ hours in advance to avoid being charged the full service fee.
- Cancellations within 36 hours of your session will incur a 100% cancellation fee, which may be collected automatically.
- Missed sessions without prior notice will be treated as no-shows and charged the full service fee.
- If we cancel a session, you will not be charged. Any pre-paid amount will be credited to your account.‍
- Our cancellation policy is designed to minimise no-shows and ensure the smooth operation of our services. It also allows us meet financial obligations related to pitch hire and coaching fees.

MISCELLANEOUS TERMS‍

- The membership account holder must be at least 18 years old
- You confirm that, to the best of your knowledge, you are in good health and able to engage in physical activity. You agree to notify us of any health changes.
- For written notices, please email us at hello@calculatedperformance.co.uk or write to Calculated Performance, Merseyway Innovation Centre, Stockport, SK1 1PN.
- Promotional offers are for new clients unless stated otherwise. Prizes must be claimed within 21 days, and we will issue them within 45 days.
- If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date.
- There may be occasions where we have to close all, or part of, our services of which you are a member. We will do our best to let you know of such closures in advance of them taking place, unless the problem is urgent or an emergency.
‍- We are a company registered in England and Wales. Our company registration number is 12681815. Our registered VAT number is 351 4285 12.

PART B - RULES WHEN PRESENT AT A CENTRE
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- Service fees must be paid to the Head Coach on arrival.
- The following are not allowed on playing areas: Chewing gum, Animals (except assistance dogs), Metal-studded boots, Smoking or vaping.
- Report any injuries or accidents immediately to the Head Coach.
- Children under 11 must be supervised by someone over 18 unless participating in a session where guardians are not required.
- Car park usage is at your own risk. We are not liable for loss or damage to vehicles or belongings.
- You may take photos/videos for personal use, provided you follow these rules: No photos/videos of children under 18 unless they are your own, obtain consent from anyone who may appear in your recordings, stop filming if requested by a staff member.
- If you suffer an accident or injury at a centre, you must report it and the circumstances under which it happened to the Head Coach on duty immediately.
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ADDITIONAL TERMS
- Calculated Performance Ltd is not liable for injuries or damages resulting from misuse of facilities or failure to follow instructions.
- Participation is at your own risk.
- We are not liable for events outside our control, including cancellations due to severe weather or third-party disruptions.
- We process your personal data in line with UK GDPR regulations. For details, please refer to our Privacy Policy, available on our website.
- We may update these terms from time to time. You will be notified of significant changes, and your continued use of our services indicates your acceptance of the updated terms.