Terms & Conditions
To ensure you have a smooth and enjoyable experience with our services, please take a moment to review this overview of our terms and conditions.

By continuing to use our services and participating in our sessions, you acknowledge that you have read, understood, and agree to comply with the terms and conditions.

‍Cancellation - a one-off change to your training schedule
‍Termination - a permanent change to your training schedule

‍Service Fee - The per-session fee payable at the centre
‍Membership Fee - The recurring monthly fee paid via standing order


Cancellation Policy
- If you notify us within 36 hours of your scheduled session, a cancellation fee of 100% of the service fee will be charged.
- Missed sessions without prior notice will be treated as no-shows and charged the full service fee.
- The cancellation fee helps us meet financial obligations related to pitch hire and coaching fees.


Fees
- Prices may vary by centre across the UK.
- An initial service fee is required to cover your introductory session before activating your membership.
- Your membership fees are non-refundable in cases of your absence, unsafe weather, or external factors outside our control.
- Any outstanding fees may be automatically collected.


Starting Your Membership
- We offer a 14-day money-back guarantee on the first monthly membership payment for new members.
- Your membership begins immediately after activation through Stripe Payments, our secure third-party payment processor, and will renew automatically unless you cancel in writing.
- It is your responsibility to ensure you remain up to date with membership fees, updating billing details when necessary.
- Membership fees must be collected in advance (in other words, every month for the period that follows).
- Membership account holders must be 18+.
‍

Changing Your Membership
- If you change your membership type, your membership fee will change to the current rates advertised for a new member.


Guests
- You can introduce guest(s) (one guest at any one time) to experience a session with you. You must book your guest onto your existing booking through your Members Hub. You are responsible for making sure your guest(s) are aware of, and keep to, our terms and conditions.


If Your Monthly Payments Fail
- If the bank returns a failed payment on your account, the fee will automatically retry to be collected before we contact you via email. You will be advised of the failure on arrival at your next visit.
- Cancelling your standing order does not mean you have given us notice to end your membership.
- You must give us written notice in accordance with these membership terms.
- Your membership may be suspended if payments are overdue by 14 days or more.
- It is your responsibility to ensure you remain up to date with membership fees, updating billing details when necessary.


Terminating Your Membership
- To terminate your booking, you must give at least 14 days' written notice by submitting a termination request form.
- You must continue to attend the remaining bookings during the notice period or cover the fee(s) for any bookings which fall within this period.
- We may, at our discretion and within immediate effect, cancel your membership if you or your guest act in a way which prevents other members from enjoying Calculated Performance.
- Even after the termination of your membership, you are required to settle any outstanding fees or balances owed to Calculated Performance Ltd. This includes, but is not limited to, overdue membership fees, service fees, or cancellation/termination charges.


Other Terms
- We (Calculated Performance Ltd) are a company registered in England and Wales. Our company registration number is 12681815. Our registered VAT number is 351 4285 12.
- The membership account holder must be at least 18 years old
- In the rare event that we have to cancel our services for any reason, you will not be charged for the cancelled session.